Frequently Asked Questions
Is PC EMT following all COVID-19 CDC Guidelines?
Yes. We are doing curbside check-ins only. We are sanitizing all devices that are dropped-off and practicing social distancing. We are wearing masks and gloves.
Q: Do you repair laptops major brand laptops like Dell, HP, Acer, Asus, Apple etc?
Yes we do repair all major brands of laptops. We can repair a variety of issues to include but not limited to broken laptop LCD screen repair, over heating issues, broken hinges, broken keyboard, weak wifi signals, and much more. Make an appointment to get help today.
Q: How long will it take to get my computer back?
For standard service, we guarantee that we have a diagnostic for desktop or laptop computer with the next business evening. Most repairs are completed in about 3 business days, but may take longer if special parts need to be ordered.
We maintain an inventory of common parts to speed up most repairs and are constantly working to find new ways to improve efficiency. Obviously it would be impossible for us or anyone else to maintain an inventory of every part ever made for every computer. In the likelihood we need to order a part – we can not be held responsible for shipping delays. In addition, the level of technical expertise possessed by our technicians allows us to accurately diagnose problems very quickly. It’s extremely rare that we would not be able to repair your computer within 48 hours.
Need it faster? Our $199 Rush Service Fee guarantees your computer repairs will be completed by end of next business day. This fee is in addition to the total cost of the repair. Make an appointment to get help today.
Q: Do you provide a loaner computers while you repair mine?
We offer a limited number of loaner laptops to PC EMT Computer Repair customers whose computers are currently in for service and meet the eligibility requirements outlined below. This service is free, but fees will be assessed for lost, stolen, damaged, or overdue laptops.
Major brand windows based laptops are available. Loaner Laptops are loaded with the latest versions of the respective operating systems, web browsers, anti-virus software, Microsoft Office suite, as well as Adobe Acrobat Reader.
- The computer receiving service needs more then 3 business days to be fixed.
- The computer receiving service is under manufacturer warranty.
- The borrower presents a valid GA ID or other photo ID upon receipt of a loaner laptop.
- The borrower reads and signs the Loaner Laptop Use and Liability Form and the Computer Repair Services Loaner Laptop Form.
Loaner computers are available on a first-come, first-served basis.
Liability of Borrower
The borrower assumes all responsibility for the laptop and any associated accessories, and is required to fill out and sign a Computer Repair Service Loaner Laptop Use and Liability Form and Computer Repair Service Loaner Laptop Form. Borrowers agree to adhere to the Acceptable Use Policy and shall not install software, change configurations, or alter systems hardware/software. All files or programs saved on the laptop will be deleted upon return; the borrower is responsible for saving all files to a removable storage device. This loaner service is not responsible for damage to the borrowers’ data storage device(s), loss of data caused by hardware or battery failure, or files saved to the laptop hard drive.
Q: What is online remote computer support?
Online computer support, also known as, “remote” or “virtual” computer support is the practice of having your computer worked on by a technician over the internet. The technician can view your screen and move the mouse and keyboard safely from a remote location.
The benefits of online computer support include:
- Fast: Receive help instantly without having to wait for a tech to arrive to you.
- Convenient: No need to take the bulky computer to a shop or wait for an expensive in-home visit.
- Affordable: Our costs are much lower than sending a tech to you…. this lets us charge much more affordable prices for the same high quality service as you would receive from an onsite technician
Is it safe and secure?
Yes, when you connect to one of our certified technicians, the connection is encrypted using a 128-bit key. The same high level of security used when transmitting sensitive information online when using online banking or purchasing from reputable retailer.
Also, you are in complete control of the remote session and can take control of the mouse anytime or you can end the session immediately.
Who is doing the work?
The troubleshooting of your system is performed by one of our industry certified technical experts. When you call us to request service, you will speak to one of our technically trained customer service representatives who will find out details of your problem and delegate it to one of our expert technicians.
Can a technician access my computer after the work is done or without my permission?
No, the connection to our system must be initiated by you the customer. Every time our experts access your computer a program is temporarily installed to allow access. Once we are finished working, we log off the session and the program that allows access is completely removed from your computer.
Can you help me with my computer if I’m outside of the U.S.?
Yes, our online PC repair service works through an internet connection no matter where in the world you are.
What if you can’t fix my problem remotely online?
There are times when an online remote session will not be adequate to remedy a particular problem. In those cases – you have a few choice. We can schedule an onsite technician to be physically sent to your location or you can drop it off at hour shop in Alpharetta.
Q: How quickly will you have a technician physically dispatched to my location?
We can usually have a certified technician out to your home or office the same or next day. Call us @ 678-990-8302 to setup your appointment.
Q: How much does your service cost?
We offer different service options: Flat Fee and on-site & in-store hourly rate and block rates. We can provide custom billing solutions to fit your budget.
Q: How qualified are PC EMT Computer Repair technicians?
Our technicians handling support have a minimum of 3 years computer repair & support, iPhone Repair, iPad Repair and Cell Phone Repair experience and carry a variety of industry certifications from CompTIA, Microsoft, Cisco, and Apple.
Q: How long it typically takes to solve a problem if I drop my computer off?
Most computer problems can be resolved at our location with 24 hours to 5 business days. The turnaround time may be much shorter or longer depending on the number of and severity of issues. In some cases when a computer is heavily infected with viruses and/or spyware, work may longer then expected.
Q: Will I need to drop off anything besides the computer?
Usually no. Most of the time we have the necessary cables and accessories to get a machine up and running. Laptop/Notebook computers are an exception to this rule; if you are bringing in your laptop/notebook for repair, please bring along the AC adapter or power cord for the machine, as we may not have the right cables for your specific model of laptop/notebook. To expedite your service – please make sure that you have all passwords to your computer.
Q: Is your work guaranteed?
We will always work with you to make sure you’re satisfied with our work. If you ever have a question or concerns over a service, our customer satisfaction team is ready to make sure you are happy with your service.
Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service on our part. For example some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place.
If you have service performed and are not happy with the results we will work with you to complete the job to your 100% satisfaction.
Q: Do you work on MAC, iMac, Macbook or Other Apple Computers?
We support both Windows and MAC through our drop-off or on site services. Our remote service does handle limited Mac repairs.
Q: Do you repair broken, cracked, dropped, blank LCD screen on iPhone 4 4S 5 5S 5C 6 6+ 6S 6S+ 7 7+ 8 8+, iPad 2 3 4, iPad Air, iPad Mini or iPod 3 4 5?
We repair broken, cracked, dropped, blank LCD screens on all iPhone4 4S 5 5S 5C 6 6+ 6S 6S+ 7 7+ 8 8+, iPad 2 3 4, iPad Air, iPad Mini or iPod 3 4, starting at $29.99. Most iPhone Repair 1-2 hours. iPad/iPod Repairs are completed in our store on the same day or next day. To expedite your iPhone Repair, iPad Repair, or iPod Repair service – please make sure your device is backed up to iTunes or iCloud, fully charged and most importantly, you know the password to your device so we can test the iPhone, iPad or iPod before and after we repair the iPhone, iPad or iPod.
Q: Do you repair broken, cracked, dropped, blank LCD screen on othe Cell Phone - such as Samsung Screen Repair, LG Screen Repair or Nexus Screen Repair?
We repair broken, cracked, dropped, blank LCD screens on almost all Samsung Cell Phone, LG Cell and Nexus Cell Phone. Though most of the repair we preform are broken LCD screen repairs, we can repair any internal part on you Samsung Cell Phone, LG Cell and Nexus Cell Phone repair. Most Samsung Cell Phone Repair, LG Cell Phone Repair, or Nexus Cell Phone Repair take up to 4 hours – but are completed in our store and normally on the same day. To expedite your Samsung Cell Phone Repair, LG Cell Phone Repair, or Nexus Cell Phone Repair service – please make sure your Samsung, LG or Nexus Cell Phone is backed, fully charged and most importantly, you know the password or pattern to your broken device so we can test the Samsung, LG or Nexus Cell Phone.
Q: Will I loose my active manufacturers‘ warranty when a third party repair is proformed on my Computer, Windows PC, Apple Desktop, Macbook, iPhone, iPad and iPod, Samsung, LG or Nexus Cell Phone or any other device that has a current manufacturers’ warranty?
Yes. Any repair shop that performs a repair on your Computer, Windows PC, Apple Desktop, Macbook, iPhone, iPad and iPod that has an active manufacturer warranty will VOID your active warranty. This includes us, any of our completion and most big box stores like Best Buy. Most manufacturers do this so they can charge you a premium price for a repair that PC EMT Computer Repair can do for a fraction of the cost with the same quality and precision.
Q: Should I avoid iPhone Glass Only Replacement?
Yes. Any repair shop that performs a iPhone glass only replacement on your iPhone 5, 5c, 5s, 6, 6 Plus is not doing you a favor. They just want to do your repair cheaply as possible with no concern of the quality of the iPhone Screen Repair they perform. It is possible they may replace your original iPhone LCD screen and Glass with a cheap afterwork et part.
Read more about iPhone Glass Only Replacements here
Q: What is the worst Anti-Virus Software?
At PC EMT 24/7 Computer Repair, we’ve seen virtually every type of Anti-Virus software available. Based on comparisons of actual computers dropped off for repair, Norton has shown to be the least effective against malicious threats followed by McAfee.
Based on internal studies, we also found that Norton has the biggest impact on computer performance (will slow your computer down) followed second by McAfee.
Both of these programs will significantly reduce the speed of your computer, and neither has proved capable of effectively protecting against many of the threats easily dealt with by other anti-virus programs.
Q: How do I cancel my Norton Automatic Renewal Service?
If you’re no longer using Norton Anti-Virus and wish to cancel your automatic renewal, the link below will take you to their electronic cancellation form.